Rynex Play Refund Policy

1. Refund Review Policy

Rynex aims to provide working account access, clear installation information and reasonable troubleshooting support. If you report an activation, account, app, device or service-access issue, our Rynex support will normally try to diagnose the problem before a refund decision is made.

A request that cannot be resolved through reasonable troubleshooting may be reviewed under the criteria below. A refund is not automatic or guaranteed simply because a request is submitted. This policy describes how Rynex reviews requests for direct subscription purchases.

2. Eligibility Criteria

Refund support may be reviewed when the circumstances reasonably fit all or most of the following conditions:

• Direct first-time purchase: the order was purchased directly through Rynex rather than as a renewal, reseller order, bulk account or third-party sale.
• Prompt request: the issue was reported soon after purchase and before extended use of the subscription.
• Unresolved service issue: the issue was reported to Rynex and support was given a fair opportunity to troubleshoot it.
• Valid purchase details: you can provide the purchase email, order/payment reference, payment proof or the contact number used for activation.
• Good-faith use: the account has not been shared, abused, resold or used to make repeated refund claims.

Eligibility may also be affected by mandatory consumer-protection rights that apply to your transaction and cannot lawfully be excluded.

3. Non-Refundable Situations

Subject to applicable law, Rynex may decline a refund request in situations including:

• significant use of an activated subscription;
• renewals, extensions, upgrades or replacement periods already applied to an account;
• issues caused primarily by an unsupported device, incompatible third-party app, incorrect setup, weak local network, ISP routing or user-side configuration;
• failure to follow reasonable troubleshooting instructions supplied by Rynex support;
• reseller credits, reseller panel purchases, bulk accounts or wholesale orders after credits/access have been issued or used;
• requests for partial reimbursement of unused days after substantial use;
• account sharing, unauthorized resale, abuse, fraud, false information or repeated misuse of the refund process.

4. How to Request Refund Support

5. Refund Processing Time

Once all required information is provided, an eligible request is typically reviewed within 3–5 business days. If a refund is approved and issued, a bank, card, wallet or payment provider may require additional time—sometimes 5–10 business days—to post the funds.

These timelines are estimates rather than guarantees because payment-provider processing is outside Rynex's direct control.

6. Subscription Cancellation

Stopping or cancelling a subscription does not automatically create a refund. A refund request is reviewed separately under this policy. Where a plan remains active after cancellation, access may continue until the paid period ends unless support confirms otherwise.

If you do not want another purchase or renewal, reach Rynex support before any new payment is made. Rynex does not treat a cancellation request as authorization for a retroactive refund of already-used service time.

7. Payment Disputes and Chargebacks

Please contact Rynex before filing a payment dispute. This gives support an opportunity to review activation records, payment confirmation, delivery details and troubleshooting history.

Fraudulent or knowingly false chargebacks may result in account restriction, termination or refusal of future service. Rynex may provide transaction, delivery and support records to the relevant payment provider when responding to a dispute.

8. Refund Contact Information